Exchange

Exchanges | ITALY / FRANCE / GERMANY / UK
We want you to be fully satisfied with every product that you purchase from www.lilmilan.com. If you chose the wrong size or you are not satisfied with a product that you have purchased, you may send a request to exchange it within 14 days from arrival of the package and return it for free. Please note: personalized items cannot be returned.

 

Click here and fill in the request.

Exchanges | EUROPE
We want you to be fully satisfied with every product that you purchase from www.lilmilan.com. If you chose the wrong size, you may send a request to exchange it within 14 days from arrival of the package. We will require you to cover the shipping cost. Please note: personalized items cannot be returned.

Click here and fill in the request.

Exchanges | WORLDWIDE
Sorry no exchanges outside the European Union but you can return the jewel you purchased and then place a new order. For the jewel you are returning, we will require you to take care of the shipment back to us. Being jewels, please make sure you choose a suitable and liable forwarder.

Once we received your parcel, we will we will refund you the money you had paid for it. Please note: personalized items cannot be returned. Contact us or read our Terms and Conditions if you have additional doubts. 

WHAT IF I CHOOSE A JEWEL THAT IS LESS EXPENSIVE?
If you chose a jewel that is less expensive than the amount paid we can offer you store credit or a refund for the remaining. 

WHAT IF I CHOOSE A JEWEL THAT IS MORE EXPENSIVE?
If you chose a jewel that is more expensive than the amount paid we will send you a link to pay. 

WHAT DO I HAVE TO DO NOW?
Step 1: click here to make your request. 

Step 2: print the pre-paid shipping label to return your purchase if you are shipping back from Italy, UK and European Union.

Step 3: package the item. Follow the instructions below otherwise we won't be able to accept the exchange.