Returns

Returns | ITALY / FRANCE / GERMANY / UK
We want you to be fully satisfied with every product that you purchase from www.lilmilan.com. If you chose the wrong size or you are not satisfied with a product that you have purchased,  you may return it within 14 days from arrival of the package and request store credit or a refund. We will require you to cover the shipping cost.  Please note: personalized items and Luxury Pack cannot be returned. 

Click here and fill in the request.

Returns | EUROPE
We want you to be fully satisfied with every product that you purchase from www.lilmilan.com. If you chose the wrong size or you don't like the jewel on you, you may send a request to return it within 14 days from arrival of the package and request store credit or a refund. We will require you to cover the shipping cost. See chart below. Please note: personalized items and Luxury Pack cannot be returned.

Click here and fill in the request.

Returns | WORLDWIDE
You can return the jewel you purchased and then place a new order. For the jewel you are returning, we will require you to take care of the shipment back to us. Being jewels, please make sure you choose a suitable and liable forwarder. Once we received your parcel, we will refund you the money you had paid for it. Please note: personalized items cannot be returned. Contact us or read our Terms and Conditions if you have additional doubts. 

WHAT DO I HAVE TO DO NOW?

Step 1: click here to make your request. 

Step 2: print the pre-paid shipping label to return your purchase if you are shipping back from Italy, UK and European Union.

Step 3: package the item. Follow the instructions below otherwise we won't be able to accept the return.

Credit
You can expect a full refund of the purchase price, minus the shipping within 30 days of receipt of your return in the same form of payment originally used for the purchase.